CORRECTION POLICY:
Our thorough consultation procedures are scheduled to allow you plenty of time to communicate your desires and expectations to our salon professionals to ensure a favorable service outcome. All service sales are final but we would be happy to offer you a complimentary service correction, however, the correction must be performed within seven days of the original service date. Should your outcome not meet your expectations please contact the salon location manager so the correction service may be scheduled.
CANCELLATION POLICY:
We respectfully request at least 24 hours’ advance notice for cancellations. We know how easy it is to forget an appointment you booked months ago, which is why we confirm appointments 48 hours in advance and ask for a credit card on file to hold the appointment.
Please be aware of the following:
Cancellations with less than 24 hours’ notice are subject to a charge equal to 50% of the reserved service amount
Total “NO SHOWS” will be charged 100% of the reserved service amount
Appointments made within the 24 hour period must give notice of cancellation at least 4 hours’ prior to the appointment. Those canceled with less than 4 hours’ notice will be subject to a charge equal to 50% of the reserved service amount.
PRODUCT RETURN/EXCHANGE POLICY:
It is our pleasure to provide you with a refund or exchange within seven days of purchase if the product remains unopened, sealed, and unused. If the item has been opened and used we will then offer you an exchange for a product that is better suited for you. All makeup products are nonrefundable as well as hairbrushes and hot tools.
If you’d like to test a product prior to committing to a purchase, please ask and we’ll be happy to demonstrate its use, answer any questions you have, and provide you with a sample.
LEVEL CLEAR/MASK UPDATE:
Like many of you, we are excited about a future of maskless appointments and life in general. However, we have continued to learn that there is value in not rushing. As Denver moves to “Level Clear,” we will be taking some time to talk with our team and thoroughly establish clear protocols which support the health and safety of our clients and staff. Since we are a personal care setting, masks are currently still required in our salons. If you wish to go maskless we ask that you provide us with proof of your vaccination card upon arrival.
We encourage everyone to continue being diligent with hand-washing. Hand-washing — with soap and water — is a powerful weapon against germs. When soap and water are not available, hand sanitizer is an excellent choice. We will continue to provide hand sanitizer throughout the salon. If you have an appointment scheduled, please read through your appointment reminder for updates on our COVID-19 protocols.
-MM TEAM
